Support

If you’ve forgotten your password you can reset it. Follow this link to do so.

You can easily create a wishlist in our webshop. Click on the ♡ icon you find on any product, and a ♡ will appear in the menu – you’ve created your wishlist. If you have an account, your wishlist will be saved and is available any time you login to your account. If you do not have an account, your wishlist will be available on the device you created it on, until you delete your browsing history of you removed all items from your wishlist.

Update: MENDO at Berenstraat has adjusted opening hours, for the obvious reasons.

MENDO’s Flagship store, located in Berenstraat 11, The 9 Streets in Amsterdam, is open 7 days a week from 1 pm to 5 pm.

Opening hours
Monday 1 pm to 5 pm
Tuesday 1 pm to 5 pm
Wednesday 1 pm to 5 pm
Thursday 1 pm to 5 pm
Friday 1 pm to 5 pm
Saturday 1 pm to 5 pm
Sunday 1 pm to 5 pm

MENDO is closed on New Year’s Day (January 1st), Easter Sunday, Kingsday (April 27th) and Christmas (December 25th and 26th).

Our chat service is available during opening hours of the store, which is Monday to Saturday from 10.30 am to 6 pm and Sunday from 12 noon to 5 pm. You can use our live chat for questions regarding your order, questions about the website, and obviously book / gift suggestions. Start a chat now.

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay. And we will be adding more options in the (near) future.

You can, but in order to do so, we will need to convert your physical giftcard in an online credit for you. Send an email with the barcode of your giftcard to [email protected] and we will turn your physical balance into an online credit.

Yes you can. To do so, make sure you bring the login and password of our online MENDO account when you visit flagship store. You can use that to pay your book on one of the devices in the shop.

You can. During the checkout procedure you will notice a field for your personal note. Here you have the opportunity to add some words. We will turn these into the coolest handwritten note. Be kind, keep it short!

Yes. In fact, that’s a standard service for every single product on every online order. We believe each book is a gift, whether it is for yourself or for someone else.

No. We believe these beautiful and inspiring books deserve to be presented in inspiring surroundings and we put a lot of effort in that. You won’t be charged for that. Having said that, you should know we are no discounter either. We charge standard prices – nothing more, nothing less.

That could very well be and we apologize upfront. We’re Dutch and we do our utmost not to offend native English speakers and readers. If you run into sentences that actually make you shiver, don’t hesitate to drop us an email. We can learn!

Tuurlijk (Yes, you can).

We hate those because our website should work properly. We would appreciate it if you send us an email and try to reproduce your clicks and actions that eventually led to the error. It won’t immediately help you but it will improve the quality of our online service for future clients. And they will be eternally grateful.

You can check on your order anytime. To do so:
1) Log in to your account;
2) Under Recent Orders, select your order;
3) From here, you can view order details and track your order(s).

You can also access your order info through your confirmation e-mail. Additionaly, you will receive an e-mail with a tracking link.

If all this hasn’t helped, contact us. Send an email, start a chat or call us on +31(0)20 612 12 16.

The digital giftcard contains a unique code. Select the product(s) you like and add them to the bag. In the bag you will find a checkbox that says ‘Coupon code’. Click that box and enter the code in the field that opens. The value of your giftcard will be deducted from the total of your product(s). Is the total of the product(s) is higher? You can pay the remainder with any of our payment options. If the total is lower you will have the remainder available for your next purchase at MENDO.

We offer digital giftcards in our webshop. You can enter any amount starting at € 5. As soon as you have paid a digital giftcard will be sent by email to the lucky recipient.

We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.

After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

You can check on your order anytime. To do so:
1) Log in to your account;
2) Under Recent Orders, select your order;
3) From here, you can view order details and track your order(s).

You can also access your order info through your confirmation e-mail. Additionaly, you will receive an e-mail with a tracking link.

If all this hasn’t helped, contact us. Send an email, start a chat or call us on +31(0)20 612 12 16.

It depends. All orders placed before 5 pm cet will be handled and shipped the same day. If you contact us before 5 pm, we will do our utmost to help you. As soon as it has been shipped, there’s not much we can do. To contact us, send an email, start a live chat now, or call us at +31(0)20 612 12 16.

In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 5-20 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send books in the weekend. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay. And we will be adding more options in the (near) future.

You can, but in order to do so, we will need to convert your physical giftcard in an online credit for you. Send an email with the barcode of your giftcard to [email protected] and we will turn your physical balance into an online credit.

Yes you can. To do so, make sure you bring the login and password of our online MENDO account when you visit flagship store. You can use that to pay your book on one of the devices in the shop.

After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 5 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We ship around the world to as many countries as possible – but not all. Once you have added items to your bag, the ‘Country’ dropdown will tell you whether we ship to the country required. The shipping costs for your order will appear immediately.

You can’t have your order delivered the Same Day, if… the shipping address you gave is not in the Amsterdam area or, it is past 3 pm or, the product is not available for Same Day Delivery. If you feel none of these apply, please contact us to sort this out. You can either call us at +31(0)20 612 12 16, send an email or start a chat now.

If you are in the Amsterdam area, you can choose Same Day Delivery. Once you filled out your shipping address information, with Amsterdam as a city, the Same Day Delivery option will be activated. Please know that Same Day Delivery is only available on order placed before 3 pm and on products that are available for Same Day Delivery.

In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Deliveries to the rest of the world take 5-20 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send books in the weekend. MENDO will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

We work with fixed shipping fees per order, regardless the number of books you purchase. Once you have selected the country of destination, the shipping cost will be shown.

If your shipping address is in The Netherlands we will immediately ship what’s available and deliver the other product(s) as soon as the are available. No extra shipping costs will be charged. If your shipping address is not The Netherlands, we will ship your entire order as soon as all products are available. For example: if you selected one product that says ‘Ships today’ and one that says ‘Ships in 4-7 days’ both will be shipped together in 4-7 days.

Sure thing. During your checkout you will find a ‘Ship to a different address’ checkbox. Checking this box will unfold the Shipping Address fields.